1. Information we collect
When you submit a request or contact us we collect the information you provide: your name, email address, phone or WhatsApp number, country, project details, instructions and any documents you attach. We also collect basic technical information such as pages visited, if website analytics is enabled.
2. How we use your information
Your information is used to review your request, respond to you, discuss timelines and pricing, deliver the support you request, and keep a record of the project. We do not sell your information or use it for unrelated marketing.
3. Documents you send us
Documents you upload or send are used only to understand and deliver your request. They are not published, shared publicly or resold.
4. Sharing with others
Where a project requires a subject specialist, the relevant information is shared internally with the person handling your project. We may also use service providers such as email, messaging and hosting providers in order to communicate with you and operate the website.
5. Retention
Project and enquiry records are kept only as long as needed to provide support, handle follow-up questions and meet ordinary business record-keeping needs. You can ask us to delete your data.
6. Your choices
You can request a copy of the information we hold about you, ask for corrections, or ask us to delete it. Contact us using the details below and we will respond.
7. Cookies and analytics
The website may use analytics to understand which pages are used. Any analytics configuration is documented in the website settings; no advertising trackers are used.
8. Security
We take reasonable measures to protect submitted information, including restricted access to enquiry records and secure transfer over HTTPS. No system can be guaranteed completely secure, so please avoid sending information you do not need to share.
9. Changes to this policy
If this policy changes, the updated version will be published on this page.
10. Contact
For any privacy request, contact [email protected] or +39-344-435-5065.
[Placeholder: registered business name and legal contact address to be added once provided by the business.]